If you’ve been injured at work in NSW, you’re entitled to physiotherapy under your WorkCover claim — at no cost to you. Thrive provides early-intervention treatment, functional assessments and return-to-work support billed directly to your insurer.
Workers injured at any NSW workplace are entitled to reasonable and necessary physiotherapy treatment under the workers’ compensation scheme. Thrive accepts WorkCover claims and works closely with employers, case managers and RTW coordinators to deliver the right care, at the right time, with clear reporting at every stage.
Back and neck pain, shoulder injuries, knee injuries, wrist and hand conditions — the most common workplace injury types.
Repetitive strain, tendinopathy, joint injuries and soft-tissue conditions from manual handling or repetitive work tasks.
Sprains, strains, contusions, post-fracture rehabilitation and return to full duties after an acute workplace injury.
FCEs and fitness-for-work assessments to document capacity, inform suitable duties and support claim milestones.
If you’re an employer looking for a preferred physiotherapy provider or on-call workplace injury service, see our Recovery at Work page — including partnership options, timeframe commitments and on-site programs.
Report your workplace injury to your employer and notify your insurer to open a claim. Ask your GP for a Certificate of Capacity — you’ll need this to start treatment.
Call or email us with your claim number and Certificate of Capacity. We’ll confirm coverage with your insurer and book your first appointment within 1–2 business days.
We assess your injury, design an active rehabilitation plan and keep your case manager and employer informed with clear, timely reports throughout your recovery.
No. Physiotherapy under a WorkCover claim is billed directly to your insurer — the injured worker pays nothing. If there’s ever a question about claim coverage for a specific service, we’ll discuss it with you before proceeding.
You don’t need a GP referral to see a physiotherapist, but you will need a Certificate of Capacity from your GP for your WorkCover claim. We’ll let you know exactly what paperwork is required when you contact us.
Treatment continues as long as it’s reasonable and necessary for your recovery. This is determined by your treating team and insurer. We focus on active, goal-directed treatment — not indefinite passive care.
Yes. We provide structured Functional Capacity Evaluations with written reports delivered within two business days — giving your case manager objective capacity data to inform return-to-work decisions.
Contact us with your claim number and we’ll handle the insurer billing, confirm your coverage and get you booked within 1–2 days — no out-of-pocket cost to you.
WorkCover NSW accepted · No out-of-pocket for injured workers · Parramatta, NSW
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